WORK EXPERIENCE
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GRAPHICS AND CUSTOMER COMMUNICATIONS
Healy Glass Artistry | Bethlehem PA | Apr 2018 – Present
Create and adjust vector artwork and custom layouts for 1-color film printing in accordance with artist requirements. Design and update branded materials for promotions, sales, social media and website use, photograph finished pieces and create realistic product mock-ups. Responsible for replying to customer inquiries and order requests, processing and tracking orders through the Shopify website.
Requires meticulous attention to detail and close work with the artist to help him create his unique hand-carved glass art pieces.
GRAPHIC DESIGN TEAM MEMBER
Easy Signs | Allentown, PA | May 2022 – March 2024
Provided customer support relating to supplied design files, ensuring designs were correctly set up and of sufficient quality to proceed. When issues were present, assisted customers by providing guidance and/or directly correcting the issues so that orders could proceed to proofing as swiftly as possible. Utilized internal processing tools and an extensive library of response macros to streamline the proofing and approval process. Additional tasks as required to assist the Customer Happiness Team and Production Teams with process or quality concerns.
Currently assisting with freelance and back-end workflow projects.
EVENT CO-COORDINATOR, VISUAL DESIGN AND FABRICATION
Edge of Forever LLC | May 2012 – Nov 2019
www.doomsdaylive.com | www.edgeofforeverllc.com
Assisted with running interactive outdoor theater events for 15-90 participants. Primary responsibilities included management of overall branding and visual style, design of promotional materials, art and logos, event photography. Handled NPC costume and prop fabrication (large and small scale) and assisted with content creation and story writing. Served as the primary event host and customer contact, managed company financials, bookkeeping and internal paperwork, and designed and managed the WordPress website and shop/registration portal.
CSR/SENIOR GRAPHIC DESIGNER
EBC Printing | Allentown, PA | Nov 2013 – Apr 2016 (+freelance)
As CSR, handled intake and communication with clients regarding their projects and assisted with prepress to support the Design team. As Graphic Design Lead, processed incoming graphics for proof and for press and handled a vast range of design projects and variable data pieces. Trained and supervised junior designers and CSRs and helped to streamline shop processes, job intake, and filing procedures.
Assisted with freelance and back-end workflow projects thru 2022.
CUSTOMER SERVICE, DESIGN & PRODUCTION
Lehigh Valley Print Center | Allentown, PA | Mar 2010 – Dec 2012
Prepress, design, production, finishing, and management responsibilities including but not limited to front desk customer service, email communications, quoting, purchasing, and accounts receivable. Handled many projects from intake to pickup. Maintained the shop schedule and coordinated with the Senior Graphic Designer and Owner to ensure jobs were completed correctly and on schedule.
A CWA shop, primarily handling local political and union projects.
CSR FRONT DESK, PREPRESS ASSISTANT
Minuteman Press | Middletown, NY | Oct 2007 – Sep 2009
Front desk customer service and email as well as design layout and proofing for customer orders. Responsible for output of film separations for 2-color press printing and occasional finishing tasks.
PREPRESS MANAGER/SPECIALIST
The Artistic Group | Monroe, NY | Oct 2006 – Aug 2007
Handled preflight (processing, exporting, and repair) of supplied customer files for proofing/printing and design/setup of new files. Generated required proof samples in digital or hard-copy format. Tracked jobs through all stages of completion. Assisted with finishing, fulfillment, and shipping duties as required. Maintained the customer file archive and handled backups.
Based in NYC, this shop frequently served high-profile clients, including Big Apple Circus and MSG.
SIGNS AND GRAPHICS SPECIALIST
FEDEX/KINKOS | Albany, NY | Sep 2005 – Sep 2006
Designed graphics and text documents to customer specifications. Prepared and troubleshot digital files for proofing/printing. Operated the HP5000 oversize printer and handled auxiliary work including binding, foamcore mounting, lamination and cutting. Organized and updated the customer file archive.
ADDITIONAL EXPERIENCE
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GRAPHIC DESIGNER/ARTIST
Freelance
Creating artwork and graphics by commission in a variety of mediums including vector, traditional paint, pencil, digital art, and sculpture. Projects include conversion of raster art into vector art suitable for various print applications, logo design, postcard, form, and business card layouts, private portrait and character design commissions, magazine spot illustrations, mobile/app game art, color work on black and white line art, costuming, scanning and retouching of photographs and artwork in Adobe Photoshop.
EDUCATION
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BFA: COMMUNICATION DESIGN/ILLUSTRATION
Pratt Institute | Brooklyn, NY | May 2004
GPA: 3.47, Presidential Merit Scholarship; Deans List & Presidents List
HONORS AND AWARDS
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Stephen Phillips Memorial Scholarship/Stephen Phillips Scholar, 2000-2004
Cape Cod Art Association Jurors Award of Merit, 1999
Awarded Gold and Silver Keys at the Scholastic Art Awards in 1997, Honorable Mention 1998
Participated in group dance competitions and productions, 1990-1996.
References available
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